Clear, calm guidance to help you feel confident when ordering from Kiki’s House.
Orders ship within two working days from Suffolk, UK.
We use Royal Mail tracked services; you’ll receive an email with tracking details once dispatched.
Free UK shipping applies to orders over £60. Standard shipping is £4.95 for orders below this threshold.
We accept returns within 30 days for unused candles and workshop bookings with at least 7 days’ notice.
Email hello@kikishouse.co.uk with your order number to initiate a return.
If an item arrives damaged, please send photos within 48 hours so we can arrange a replacement.
Full-size jars offer 50–55 hours when you trim the wick; votives give around 20 hours of calming glow.
Yes, our Suffolk studio dispatches in 2–4 working days. Orders over £40 enjoy complimentary tracked shipping across the UK.
We offer stress-free exchanges within 30 days. (Unused products only) Email hello@kikishouse.co.uk and we’ll help you find a scent you adore.
We hand-pour coconut & rapeseed wax with cotton wicks, IFRA-compliant fragrances, and recyclable packaging.
Tickets are transferable, if you can’t attend, gift your spot to a friend or choose a future date.
Please arrive 10 minutes early to settle in; late arrivals may miss safety guidance.
We provide all tools and aprons.
We only collect the personal data required to fulfil your order and send calm, helpful updates if you opt in.
Data is stored securely and never sold. You can request deletion at any time by emailing data@kikishouse.co.uk.
Payment is processed by Stripe; we never see or store your card details on our servers.
